1. Uptime commitment
[PLACEHOLDER — uptime percentage and how it is measured]2. Exclusions
Scheduled maintenance, customer-caused outages, attacks beyond mitigation capacity and events outside our control.
[PLACEHOLDER — replace with lawyer-reviewed text]3. Scheduled maintenance
[PLACEHOLDER — notice period]4. Service credits
[PLACEHOLDER — credit table by downtime]5. Claiming a credit
Open a ticket in the client area with the affected service and the time of the outage.
[PLACEHOLDER — claim window]