Question 1

What virtualization do your VPS plans use?

Accepted Answer

Every VPS runs on KVM. You get your own kernel, dedicated RAM and guaranteed vCPU time, so other customers cannot see or use your resources.

Question 2

Can I pay for an offshore VPS with crypto?

Accepted Answer

Yes. We accept Bitcoin (BTC), Tether (USDT), Ethereum (ETH), Litecoin (LTC). Pick crypto at checkout in the billing portal, and your VPS is provisioned as soon as the payment confirms.

Question 3

Which operating systems can I install?

Accepted Answer

Choose Ubuntu Server, Debian, AlmaLinux, Rocky Linux, CentOS Stream, Fedora Server, openSUSE Leap, Arch Linux, Proxmox, FreeBSD or Windows Server. We install it before handover, and you can reinstall later through IPMI.

Question 4

Can I run Windows Server on an offshore VPS?

Accepted Answer

Yes. Windows VPS offshore hosting is available with Windows Server 2025, 2022 or 2019. The license is billed as a monthly fee on top of the plan, and Windows needs at least 4 GB RAM. The configurator adds the RAM for you if your plan has less.

Question 5

Can I upgrade RAM, storage or IPs later?

Accepted Answer

Yes. Open a ticket and we schedule the hardware change with you. RAM and drive upgrades need a short maintenance window; extra IPv4 subnets are added without downtime.

Question 6

Do you offer cPanel or Plesk?

Accepted Answer

Yes. cPanel, Plesk and DirectAdmin are available as paid monthly licenses on any custom dedicated server, installed and activated before delivery.

Question 7

Can I move my VPS to another location later?

Accepted Answer

Yes. Open a support ticket and we will migrate your VPS to another location where the same plan is offered. Your IP addresses change, because each location has its own network.

Question 8

Can I upgrade my plan?

Accepted Answer

You can upgrade to a larger plan at any time from the client area. You only pay the price difference for the rest of your billing period. Disk size cannot be reduced on downgrade.

Question 9

Why is delivery not instant?

Accepted Answer

Each dedicated server is prepared and tested by hand. Our team checks the hardware, runs memory and disk tests, installs your operating system and configures the network before handing it over. That takes 24 to 72 hours, but it means you start on a machine we know is healthy.

Question 10

Do I get IPMI or KVM-over-IP access?

Accepted Answer

Yes. Every server comes with remote management access, so you can reboot, mount an ISO and reach the console even if the operating system does not boot.

Question 11

Can I pay for a dedicated server with crypto?

Accepted Answer

Yes. We accept Bitcoin (BTC), Tether (USDT), Ethereum (ETH), Litecoin (LTC) for dedicated servers too, on monthly or longer billing cycles.

Question 12

Can I run Windows Server on a dedicated server?

Accepted Answer

Yes. Windows Server dedicated hosting is available with Windows Server 2025, 2022 or 2019. The license is a monthly fee, and Windows needs at least 4 GB RAM, which every dedicated server already has.

Question 13

Can I get a custom configuration?

Accepted Answer

Yes. Tell us the CPU, RAM, storage and bandwidth you need, and we will quote a custom build in one of our five locations. Extra IPv4 addresses and private networking are also available on request.

Question 14

What happens if hardware fails?

Accepted Answer

We monitor every server. If a disk, fan or power supply fails, our datacenter team replaces it at no cost. RAID setups let most disk swaps happen without downtime.

Question 15

Is WHOIS privacy really free?

Accepted Answer

Yes. WHOIS privacy protection is included at no extra cost on every TLD that supports it, for as long as the domain stays registered with us. It is switched on by default when you register or transfer.

Question 16

Why is privacy not available for .eu, .nl, .de and .is?

Accepted Answer

These country-code registries do not allow a privacy service to replace your details. Instead, the registry itself limits what it publishes, and for individuals it usually hides personal contact data from public lookups. The add-on is not needed, so it is not offered there.

Question 17

Can I register a domain with crypto?

Accepted Answer

Yes. You can register, renew and transfer domains with Bitcoin (BTC), Tether (USDT), Ethereum (ETH), Litecoin (LTC). Pay the invoice from your client area and the order is processed as soon as the payment confirms.

Question 18

Will my renewal price change after the first year?

Accepted Answer

The renewal price listed in the table is what you pay each year after the first. Some TLDs have a lower first-year price, so check the renewal column before you register. We do not add hidden fees at renewal.

Question 19

How long does a domain transfer take?

Accepted Answer

Most transfers for generic TLDs like .com and .net complete within 5 to 7 days, because the current registrar has that long to approve or reject the request. Country-code TLDs are often faster. A transfer usually adds one year to your registration.

Question 20

Which cryptocurrencies and networks do you accept?

Accepted Answer

We accept Bitcoin (BTC), Tether (USDT), Ethereum (ETH), Litecoin (LTC). USDT can be sent on TRC-20 (Tron) or ERC-20 (Ethereum). Pick the network at checkout and send on that network only.

Question 21

How many confirmations do you wait for?

Accepted Answer

Your invoice is marked paid once the payment processor sees enough network confirmations. This usually takes a few minutes for TRC-20 and Litecoin, and longer for Bitcoin when the network is busy. [PLACEHOLDER — confirm exact confirmation counts with your payment processor]

Question 22

What happens if I send the wrong amount?

Accepted Answer

Send the exact amount shown at checkout. If you underpay, the invoice stays unpaid and you will need to send the difference or contact support. Overpayments can be added to your account credit. Remember to cover the network fee from your wallet so the full amount arrives.

Question 23

I sent USDT on the wrong network. Can you recover it?

Accepted Answer

Often not. Funds sent on a different network than the one chosen at checkout (for example ERC-20 instead of TRC-20) may be lost. Contact support with the transaction ID straight away and we will check what can be done.

Question 24

Can I pay by card instead?

Accepted Answer

Yes. Card payments are available at checkout for every product. You can also mix methods across invoices, for example a card for the first month and crypto for renewals.

Question 25

Do you offer refunds on crypto payments?

Accepted Answer

Refunds follow our Terms of Service. Approved refunds on crypto payments are normally issued as account credit, or in the same coin at the current exchange rate, minus network fees.

Question 26

What personal information do you need to open an account?

Accepted Answer

A working email address and a name for your billing account. We do not ask for ID documents for standard orders. We may ask for more if a payment is flagged for fraud review.

Question 27

Do you sell or share my data?

Accepted Answer

No. We do not sell customer data, and we do not share it with advertisers. This website does not load third-party trackers or analytics.

Question 28

How do you handle legal requests about my service?

Accepted Answer

We act only on valid legal process issued in the country where your server is hosted. Requests from other jurisdictions must go through the proper legal channels in that country.

Question 29

How do I report abuse coming from your network?

Accepted Answer

Email abuse@hexavoice.org with the IP address, timestamps in UTC and evidence such as logs or headers. Our abuse process is described on the abuse reporting page.

Question 30

How do I close my account?

Accepted Answer

Open a support ticket from the client area and ask for your account to be closed. We cancel active services and delete account data we are not legally required to keep.

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